In case you have purchased a hosting plan and you have some questions in regard to a given feature/function, or in case you have faced a certain complication and you require support, you should be able to contact the respective client support team. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, since the easiest way to handle a problem most often is to post a ticket. This kind of communication renders the replies sent by both parties easy to track and permits the client support team representatives to escalate the issue if, for instance, a server administrator must interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you have to use no less than 2 separate accounts to contact the client service staff and to actually manage the hosting space. Constantly switching from one account to the other could often be a burden, not to mention the fact that it takes a long period of time for the majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting
from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you are browsing your website files or changing different account settings. The ticketing system is being monitored 24/7/365 by our customer care staff and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to some other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info concerning any billing or technical problem. Also, you can read a collection of educational articles, which will help you tackle the most common obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting plans
, which implies that you won’t need some other platform to contact our customer support team – you can do this on the spot as soon as you confront a complication. Posting a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. With our intelligent search option, you can swiftly track down any ticket that you’ve posted in the past. You can open a ticket at any particular time as our help desk team members are at your disposal 365 days a year and answer in no more than one hour, even though it rarely takes that much to get help. With Hepsia, you’ll have everything in a single place and you can forget about logging in and out of 2 or more platforms to resolve a simple issue.