If your website hosting provider provides live chat support, you're able to talk with an agent live and learn useful information or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you'll need only a computer with world wide web access, therefore you won't pay any fees in case you are in a different country or state. Furthermore, it'll be a lot quicker to copy and paste information such as domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the telephone. The real-time chat is also a faster approach to contact the website hosting supplier's support team as compared to using a ticketing system. Last, but not least, if some situation needs more time to be resolved, you can do something else while you wait for assistance on the live chat, so that you will not lose time - something that is impossible when you're on the telephone.