If your website hosting provider provides live chat support, you're able to talk with an agent live and learn useful information or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you'll need only a computer with world wide web access, therefore you won't pay any fees in case you are in a different country or state. Furthermore, it'll be a lot quicker to copy and paste information such as domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the telephone. The real-time chat is also a faster approach to contact the website hosting supplier's support team as compared to using a ticketing system. Last, but not least, if some situation needs more time to be resolved, you can do something else while you wait for assistance on the live chat, so that you will not lose time - something that is impossible when you're on the telephone.
Live Chat Support in Cloud Hosting
Together with the telephone and ticket support, we supply live chat support as well. You will be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the cloud hosting plans that we supply in case you are not among our customers yet, or about general and billing questions in case you already have an account. Although for entirely technical matters you need to open a ticket to our tech support, since such issues will need extra time to be resolved, you can still contact us on the live chat for some technical info. To give you an example, we are able to assist you to set up an email address in your email client or troubleshoot various problems, saving you lots of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all our semi-dedicated hosting plans, you'll be able to find the the right answers for any questions you may have or have various problems dealt with very quickly. Our service is online every day, thus you will be able to speak to an agent even on holidays and weekends. If you are unsure which package is better for your websites or if our innovative cloud hosting platform matches some system requirements, you may come on our live chat before buying anything. In case you are an existing customer, you're able to receive more information about billing issues, account settings along with a number of common tech troubles you may experience, for instance when you are unable to install an email account in a client on your PC. Our live chat will save you lots of time no matter where you are or when you get in touch with us.