One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it improve user experience?
If you ever have any enquiries about your web hosting package or if you encounter a problem with your websites, you will have to contact the web hosting company’s help desk support team. It may not make a difference how quickly they’ll respond if you have a general inquiry, but an issue like a messed up script update, for instance, may result in your website becoming broken or invisible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be out of order. If you offer goods or services online, any outage will undesirably affect your site and you can lose existing or potential clients. Many hosting providers, mainly resellers, answer emails and tickets within twenty four hours, but in the Internet realm that is way too long, as customers will scarcely ever go back to a site that’s not functioning correctly over prolonged time intervals.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from us, you can just forget about waiting around for hours on end, or even a whole day, to get a reply to an email or a support ticket. Irrespective of when you get in touch with us, we will assist you within one hour max with any technical or pre-sales questions you may have. In reality, our actual response time hardly ever exceeds 20-30 minutes. Since we are available 24 hours a day, 7 days a week, 365 days a year, you’ll always receive help in a timely fashion and we are aware of exactly how critical that is in the electronic world. As soon as you contact us, we’ll answer your inquiries. In case you encounter any technical complication, we will deal with it instead of you, or we will provide you with all the necessary information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we realize just how crucial it is to receive quick assistance, we guarantee that you’ll never need to wait for more than 1 hour to get a response to any support ticket that you post via your semi-dedicated server
Control Panel. As it is, you will rarely need to wait for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – billing, general or technical. What’s more, our tech and client support staff is working day and night, which is why even in case you open a ticket during national holidays, you’ll always receive an immediate reply, which will include the answer to a question, the solution to an obstacle or the details needed to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never need to waste an entire day awaiting an answer like you would with plenty of other providers.