Discover precisely what phone support entails inside the web hosting community.
You will find a lot of cloud hosting companies available, but the majority of them are resellers who have minimal resources, especially in terms of support. A good way to distinguish them is the option to contact the company over the phone. The level of support that you'll have via this channel of communication varies depending on the provider - a few of them provide you with expert telephone support, others offer common and customer support only because some issues are more time-consuming and it's faster and easier to be resolved via a trouble ticket, particularly when the situation has to be escalated. Still, it is good to know that you can always contact your web hosting supplier as there are countless small problems which can be resolved effortlessly and in a timely manner through a phone call, not mentioning that you are able to get more details about the services before you become a client.
Phone Support in Cloud Hosting
All of our cloud hosting
plans come with telephone support 14 hours per day even on official holidays, so that if you don't have an account yet, you will be able to phone us and find out more about our solutions or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so you can contact the number that is closer to you. In case you are an existing customer, we can assist you in a timely manner with all the general and billing issues and with numerous technical matters so as to save you time and efforts - we are aware of the fact that often it is easier to consult with a live person to get things done immediately. Of course, some problems simply cannot be taken care of over the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any queries about the semi-dedicated server
packages that we supply. Whether you would like to find out more about our packages, you have a billing issue or some general issue, you can call us. Although some more complicated matters could require a ticket so as to give time to our tech support crew to investigate, we are able to help you with a lot of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you're in another country, we also have an international number where you can reach us.