24/7 Customer Support
Find out more about what ‘customer support’ means in the hosting community and about the various support varieties.
The availability of the customer and tech support that a cloud hosting company offers can tell you a lot about the services they supply as well. When you are allowed to use only e-mails or tickets, you have almost certainly discovered some reseller and not the hosting supplier. When this is the case, you will have to wait for several days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for extra help. If the provider offers you various ways of communication with quick response time which are available at any moment, they are most likely the top provider, not a reseller. Which means that you will enjoy prompt assistance and top quality support as they'll have immediate access to the servers where your account will be created. Whatever the issue - technical or sales, it's always much better to have the option to contact your website hosting company right away by using your favourite way of communication.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for our cloud hosting plans
. Even if you are not our customer yet and you have some questions, we can help you in a timely manner and provide you with the needed information, so as to give you the choice to make the very best decision when you obtain a new hosting account. We're available at any moment, including weekends and holidays, and we supply several means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have multiple telephone numbers all over the world, therefore you are able to call the one that is closer to you. The max response time for the email messages and your tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans
that we offer come with 24/7 customer and technical support, so no matter what issue you have, you'll be able to get in touch with us and we will give you a hand without delay. The guaranteed answer time for every e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; the actual reply time hardly ever exceeds 20 minutes. In addition, we offer telephone support with a couple of local numbers globally plus a live chat, so that you can get in touch with us and get more details about our solutions even if you don't have an account yet. We're able to help you with any question or an issue you may have - payment methods, plan features, email configuration, hosting account settings, etc. If you employ our services, you will never experience a scenario where you have to wait for a few days to get an issue solved like you have to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or forany problems and questions regarding the pre-installed software the server comes equipped with. If you have not acquired a VPS server
package yet, you will be able to find out more details about our services by giving us a phone call or by employing the live chat service. For more tech issues, you'll be able to send an email or open a support ticket from your billing Control Panel and you'll get support within less than one hour no matter the time of the day, even on holidays and weekends. The actual response time usually doesn't extend past half an hour. If you're looking for assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can add to every single VPS package and our admins will help you with any installation or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server
through our company, you will be able to get in touch with us at any time using different channels and the maximum time that you will have to wait for an answer is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you'd like to find out about our services before you order, you can employ our live chat or you can call one of the local phone numbers that we have in different countries worldwide. In the event that you'd like to have help with third-party software that you are unable to set up or operate efficiently, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.