Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying excellent support on–time is our main priority, so that we back up each cloud hosting plans plan with a 1–hour ticket solution warranty. After you send a ticket or post an e–mail, our customer help support crew will do all they could do to present the most appropriate answer to your problem and to provide you with help and advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is offered by a crew of certified techs that are prepared to react to your questions straight away. You can easily get hold of the support staff by starting a help support ticket from your Web Control Panel or by sending us an email message. On working days, you may also call us on the telephone or make use of the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • SuperLinx.NET has built–in a complete education base into the Control Panel which enables you to get important step–by–step directions whenever you want. Each area of the Control Panel possesses its own contextual support area showcasing a list of how–to articles. We have also made videos to ensure that you get a better visual representation of exactly how to execute any given process.