A Sixty–Minute Response Time Guarantee
Every support request you submit to us will be attended to within maximum sixty minutes. If your trouble ticket or email requires additional assistance from an administrator, we’ll forward it and leave a comment to notify you that your matter is being worked on. If you order the Managed Services package, all of the server administration services included there will be completed at a time of your liking.
A First–Class Tech Support Service
We will be at your disposal 24/7 to respond to any queries that you may have with regard to our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance handling server management tasks, you can take advantage of our Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
A User–Friendly Help Area
We have equipped the Web Control Panel with an extensive knowledgebase, which features extensive explanations of all its features and functions. Additionally, we have shot exhaustive video tutorials that will further reveal to you how to carry out a given action or solve a commonly encountered problem. The how–to articles and the tutorial video clips are readily accessible from every Web Control Panel section through the Videos and Help buttons located in the top right corner.