Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the user–friendly Help section incorporated into our Web Control Panel. It includes an elaborate knowledge base with frequently asked questions and exhaustive help articles written by our qualified customer support staff.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a collection of how–to video tutorials that detailedly demonstrate how you can tackle a common problem connected to your cloud hosting plans account. You will find the how–to video clips in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and come with a 60–minute support ticket response guarantee. Our capable customer service technicians will be online 24–7–365 and will solve any issue that you may possibly stumble upon within maximum sixty minutes after the technical support ticket submission. Normally, a response will be provided to you within twenty minutes.