Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Our crew of techs will try their best to reply to your support tickets within less than 1 hour. If, however, the issue you have experienced calls for aid from the Administrators’ =Team,= we are going to forward the ticket to the technician on shift and will submit a note to tell you.

  • Top quality support service

  • Top–quality Technical Help Service

  • Our client assistance Department will be on duty for you day–and–night to to handle all service request tickets that you send. We offer customer assistance for the software packages that are pre–configured on your web server. These include our custom developed Web Control Panel, the chosen OS along with the server administration panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Control Panel that is available cost–free with your VPS features an incorporated article base. There’s a group of comprehensive how to tutorials and a range of step by step video courses that display all the important web site maintenance jobs. You can get access to them by simply clicking the Help or Video buttons in the right part of each Control Panel section.